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Operations Manager - Rail

Operations Manager – Rail Cleaning (Soft FM)

Midlands-based (Coventry to Preston patch)
c. £55,000 + Car Allowance + Benefits (including free First Class rail travel)

The Opportunity

A leading Soft Facilities Management provider is seeking an experienced Operations Manager to take ownership of a key national rail cleaning contract. This role comes at a pivotal time, following the retirement of a long-standing manager, and offers the chance to oversee and further develop a £7m contract with significant growth potential.

About the Contract

  • Sector: Rail – Soft FM

  • Coverage: London Euston to Edinburgh (majority of work between Coventry and Preston)

  • Sites: 16 primary stations and 9 First Class lounges

  • Current Value: £7 million (with expansion opportunities)

  • Team: Direct line management of ~120 employed staff

    • Note: No agency staff permitted on this account

Key Responsibilities

  • Full operational responsibility for delivery of cleaning services across the contract

  • Lead, manage and motivate a large, multi-site team across the Midlands rail network

  • Ensure compliance with service level agreements (SLAs) and safety standards

  • Manage budgets, resource planning, and performance reporting

  • Drive continuous improvement and identify opportunities for contract growth

  • Liaise closely with client stakeholders and internal support functions

  • Maintain high levels of employee engagement and operational excellence

Candidate Profile

  • Strong background in Soft FM / Rail / Transport cleaning operations

  • Proven experience managing large-scale teams across multiple sites

  • Excellent leadership, communication, and organisational skills

  • Commercially aware with ability to manage budgets and drive efficiencies

  • Able to travel frequently across the contract patch

  • Comfortable working in a regulated, customer-facing environment

Package & Benefits

  • Salary: circa £55,000

  • Car Allowance

  • Benefits: including free First Class rail travel across the network

  • Company pension, holidays, and additional perks

Location

This role is Midlands-based, ideally located for travel between Coventry and Preston. Regular travel across the network is required.


Location: West Midlands | Salary: 50000 - 55000 per year | Job type: Permanent | Posted: 08/07/2025

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